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Job Details Template
Customer Support Associate
Employer name withheld pending listing • Lagos, Nigeria (Remote)
Remote
Entry Level
Direct Employer Application
Entry Level
Direct Employer Application
Review the employer’s requirements carefully before applying. Scoopgist provides this listing for informational purposes and does not control the employer’s recruitment decision.
Job Summary
This role supports a growing remote-first customer service team, handling inbound enquiries across chat, email and phone channels. [Full job summary supplied by employer to be inserted here.]
Responsibilities
- Respond to customer enquiries within agreed service-level timeframes.
- Escalate unresolved issues to the appropriate internal team.
- Maintain accurate records of customer interactions.
- Contribute to process-improvement suggestions.
Required Qualifications
- Minimum of a relevant diploma or degree, or equivalent experience.
- Strong written and verbal communication skills.
- Reliable internet connection for remote work.
Preferred Qualifications
- Prior customer-service or call-centre experience.
- Familiarity with help-desk or CRM software.
Skills
Communication
Problem Solving
Time Management
CRM Tools
Problem Solving
Time Management
CRM Tools
Application Instructions
Applicants should submit a CV and short cover letter through the employer’s official application channel shown below. Do not send payment or sensitive banking information as part of an application.
Required Documents
- Updated CV
- Cover letter (optional but recommended)
- Contactable references (if requested by the employer)
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